If you’re ordering multiple items 

The shipping price is sometimes higher than what it will actually cost to mail it to you. When this happens I will refund the overcharge.

Free Shipping

All domestic orders over $150 have free standard shipping. 

International Orders

I ship to Canada, UK, and Austraila

UPS has charged very high customs rates for my international customers, so I no longer list UPS as an international shipping option.

USPS  - United States Postal Service

First Class Mail does not include insurance

If you would like insurance you will need to purchase Priority Mail or Priority Express Mail

Priority Mail offers free insurance up to $50.

Priority Express mail offers free insurance up to $100.

UPS - United Parcel Service - free insurance up to $100

Shipping of Physical Goods

Please verify that your shipping address is correct at checkout. The Creativity Patch cannot be held responsible for packages delivered to the wrong address.

If you purchase shipping that doesn't include insurance, I cannot be responsible for merchandise damaged in transit due to carrier error such as water damage and crushed packages, or packages lost in the mail.

I follow sustainable packaging - you can read more on my blog post.

When will Your Order be Shipped?

Physical items will ship within 2-5 business days of payment, excluding U.S. holidays, and any periods of time when I am out of the studio due to traveling or teaching. I will always indicate on my site and by email if there will be a delay in shipment longer than five business days.

When your package is shipped, you will be sent a tracking number via email. Please retain this information for your records.

Note that I am required by law to list the contents and actual value for international shipments. Please take into account your country’s customs fees, as I cannot alter this information.

Returns/Refunds/Replacements

If you are dissatisfied with your product, please contact me at lucy@thecreativitypatch.com.

Returns
My policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately I can’t offer you a refund or exchange.

Digital-download items are not refundable.

To be eligible for a return, your item must be unused and in the same condition that you received it. 

To complete your return, you need a receipt or proof of purchase.

Please do not send your purchase back to me without notifying me before you do so.

Gift cards are non- returnable.

Refunds 
Once your return is received and inspected, I will send you an email to notify you that I have received your returned item. I will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact me at lucy@thecreativitypatch.com.

Replacements

I only replace items if they are damaged or defective.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, I will send a refund to the gift giver.

Where to Return a Physical Product

To return your product, you should mail your product to:

The Creativity Patch - Lucy Jennings

2199 E. Sundown Rd.

Kingman Arizona US 86409

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. Due to circumstances beyond my control, I don’t guarantee that I will receive your returned item.